Shipping & Returns
SERVICE ALERT! ~last updated January 12th, 2022.
Please note that shipping paused for two weeks as we transitioned to a new operating system designed to improve operational efficiency across the company. Although expected, we accumulated a significant backlog of orders while working through this system change. Shipping resumed on January 11th, 2022, and our logistics team has been working tirelessly to work through the backlog of orders.
Once your order has been processed, you will receive a shipping confirmation email with your tracking number. We are grateful for your patience while we process your order. Thank you!
We are pleased to offer Free Standard Shipping with any purchase over $99 (before taxes). Expedited Shipping* is also available for $19.95 within the USA and $29.95 within Canada. *Expedited Shipping is not available at this time.
Please note that we cannot ship recharge CO2 cylinders for inflatable life jackets via Expedited Shipping in Canada. We cannot ship inflatable life jackets OR recharge CO2 cylinders for inflatable life jackets via Expedited Shipping in the USA. FedEx is Mustang Survival's preferred shipping carrier.
STANDARD GROUND SHIPPING
Shipping within continental USA
What destinations can MTI ship to?
Orders placed can be shipped within the continental USA to all states excluding Alaska, Hawaii, and Puerto Rico at this time.
International deliveries are not available at this time.
What is the estimated shipping time?
The estimated shipping times are 3 - 7 business days for Standard Ground Shipping and 1 - 4 business days for Expedited Shipping. Please note this timeline may vary with the final destination.
Can I change my shipping address after my order has been placed?
We like to fulfil orders immediately to get to you faster, so unfortunately shipping address cannot be changed after an order has been placed. Please contact our customer service team at 1.800.526.0532 for any questions.
Can I ship to a PO Box?
Unfortunately at this time we do not ship to PO Boxes.
MTI is pleased to offer returns if you are not fully satisfied with the product. We will refund orders purchased from MTI within 30 days of the original purchase date.
Sale items marked at 40% off or greater are final sale. Offer cannot be applied to previous purchases or the purchase of gift cards and cannot be redeemed for cash.
Items may be returned if:
- The products are unwashed and unused (you can of course try the item on for fit)
- The product is in its original undamaged packing (a carefully opened package is fine)
- All tags are attached
- The product is complete (e.g. both items of a pair must be returned)
- You have kept your proof of postage in case the return is lost in transit
- Returns of inflatable PFDs require testing upon return to verify they are in working order and a 15% restocking fee will be deducted from credits on returns of inflatable PFDs
- Rearm kits may not be returned
- Gifted products can only be refunded to the original purchaser
All orders include a return shipping label To initiate a product return, please contact our Customer Experience team at 1.800.526.0532 or by email at firstname.lastname@example.org
Please have your MTI order number to reference.